This returns policy only applies when you make a purchase online from our website.
When you make a purchase at www.marqueeworlddirect.com, you have the privilege to return your order within 14 days. If you intend to return any items, please inform us by submitting a return form. You can access the return form here. Ensure that you submit the return form no later than 14 days after receiving your order.
In the event that you choose to return items, it is your responsibility to arrange and cover the expenses of return transportation by contacting a shipping company.
You have the right to cancel your order and return the Goods, any time before and up to fourteen(14) days from the day after the Goods are received by you provided that the Goods are in perfect condition and the packaging remains unopened and in a sellable condition.
It is your responsibility to ensure that the returned Goods reach us in perfect resalable condition therefore all Goods should be in their original packaging and the packaging must not have been opened or marked. Please note that you will be responsible for arranging to return the Goods and will also be responsible for the cost of returning the Goods to us. A full refund of the value of the Goods will be made upon our receipt of the returned Goods once they have been inspected in our warehouse. The refund processing should not take more than 14 working days after the completion of the inspection.
If the Goods returned are not fit for resale as a result of the Goods having been opened or damaged in transit, the Goods will not be refunded and you will be required to collect the Goods from our warehouse within 7 days of having been notified of this fact. Alternatively, if the Goods have not been collected within the 7-day timeframe, the Goods will be disposed of.
If you change your mind about the Goods when you receive them, you have 14 days after the delivery of the Goods to return the Goods with prior Return’s documentation. However please note that cancellation of bespoke, customised or special-order Goods will not be accepted once your order has been processed online and no returns or exchange will be available for special order Goods. In addition to this, Goods sold as part of a Sale, promotion, clearance or as ex-display will not be accepted for return or exchange after the 14 day ‘cooling off period’ has ceased
Marquee World Direct Shop reserves the right to cancel orders without stating reasons, for any reason prior to processing payment and dispatch. If orders are cancelled for any reason prior to dispatch the Customer will be refunded any monies paid in relation to those orders.
If, for any reason, you refuse to accept delivery of the products you have ordered, we reserve the right to deduct the cost of return transportation from the refund amount issued to you upon safe receipt of the returned items. In case the packaging is damaged, please make a note while signing for receipt and contact us with email email@example.com if the products themselves are also damaged.
Remember to always include the original packaging when returning items.
The return items should be shipped to our central stock at:
Unit 7, Block 660, Greenogue Business Plaza, 7 College Road, Co. Dublin, Ireland
We strongly recommend purchasing transport insurance. You are responsible for the return items until we receive them. Therefore, keep your post office receipt and/or track and trace number for reference.
Before you proceed with the installation of the product, we would like to bring some important points to your attention:
- Installation Responsibility: Please note that the proper installation of the product is crucial to ensure its optimal performance and longevity. We strongly recommend that you carefully read and follow the provided installation instructions. Improper installation may result in damage to the product or compromise its functionality.
- Damages Caused by Wrong Installation: It’s essential to understand that any damages caused by incorrect installation are not covered under our warranty or return policy. We kindly request you to engage a qualified professional or follow the manufacturer’s installation guidelines to avoid any potential issues.
- Product Return Policy: As part of our commitment to customer satisfaction, we gladly accept returns of products that are in their original condition and packaging. However, please be aware that if the product is damaged due to mishandling or improper installation by the customer, it will not be eligible for return or refund.
We do not accept irresponsibly or poorly packaged, used, destroyed, incomplete, or unsellable return items.
Packages sent as “Cash on Delivery” will not be accepted.
If you have any questions, please contact our customer service department or email us at firstname.lastname@example.org